Classifications and Standards (Hotels and Resorts)

• Hotel
• Resort

Hotels are classified and certified by the Department of Tourism. Hotels falling hereunder have complied with its minimum standards in the operation of the establishment concerned to ensure the safety, comfort, and convenience of tourists.

DELUXE CLASS  |  FIRST CLASS  |   STANDARD CLASS  |   ECONOMY CLASS  |  

LIST OF DOT-ACCREDITED HOTELS
INQUIRIES OR COMPLAINTS ABOUT DOT-ACCREDITED HOTELS

DELUXE CLASS

Following are the minimum requirements for the operation of a DELUXE CLASS Hotel in the Philippines when accredited by the Department of Tourism:

BEDROOMS
• rooms are at least twenty-five (25) sqm
• private bathroom with bathtub and shower and 24-hour running hot and cold water
• telephone
• radio and television
• cold drinking water
• in-room refrigerator and well-stocked mini-bar
• 24-hour room service

FACILITIES
• Function/Conference Facilities
• Swimming Pool
• Tennis, Golf, Squash or Gym Facilities
• Live entertainment
• Barber Shop, Beauty Parlor and Sundry Shop
• DOT-accredited Travel Agency/Tour Counter

SERVICES
• Porter*
• Foreign Exchange
• Mailing
• Long Distance/Overseas calls
• Left Luggage and Safety Deposit Boxes
• Telex and Facsimile
• Laundry and Dry Cleaning
• Parking/Valet Services
• Medical Services*
• Business Center
• Limousine Service, Airport Transfers
* available 24 hours

FIRST CLASS

Following are the minimum requirements for the operation of a FIRST CLASS Hotel in the Philippines when accredited by the Department of Tourism:

BEDROOMS
• rooms are at least twenty-five (25) sqm
• private bathroom with bathtub and/or shower and 24-hour running hot and cold water
• telephone
• radio, television or piped-in music
• cold drinking water
• 24-hour room service

FACILITIES
• Function/Conference Facilities
• Swimming Pool
• Tennis, Golf, Squash or Gym Facilities or a tie-up within the vicinity of the hotel
• Live entertainment
• Barber Shop, Beauty Parlor and Sundry Shop
• DOT-accredited Travel Agency/Tour Counter

SERVICES
• Porter*
• Foreign Exchange
• Mailing
• Long Distance/Overseas calls
• Left Luggage and Safety Deposit Boxes
• Telex and Facsimile
• Laundry and Dry Cleaning
• Parking/Valet Services
• Medical Services*
• Limousine Service, Airport Transfers
* available 24 hours

STANDARD CLASS

Following are the minimum requirements for the operation of a STANDARD CLASS Hotel in the Philippines when accredited by the Department of Tourism:

BEDROOMS
• rooms are at least eighteen (18) sqm
• private bathroom with shower and 24-hour cold running water and hot water at selected hours
• telephone
• cold drinking water
• room service

FACILITIES
• Sundry Shop

SERVICES
• Porter
• Foreign Exchange
• Mailing
• Long Distance/Overseas calls
• Telex
• Laundry and Dry Cleaning by arrangement
• Parking
• 24- hour Medical Services
• Airport Transfers

ECONOMY CLASS

Following are the minimum requirements for the operation of an ECONOMY CLASS Hotel in the Philippines when accredited by the Department of Tourism:

BEDROOMS
• rooms are at least eighteen (18) sqm
• private bathroom with shower and 24-hour cold running water and hot water at selected hours
• cold drinking water
• room service

SERVICES
• Porter
• Mailing
• Long Distance/Overseas calls
• Telex
• Laundry and Dry Cleaning by arrangement
• Medical Services upon request

Resorts are classified and certified by the Department of Tourism. Resorts falling hereunder have complied with its minimum standards in the operation of the establishment concerned to ensure the safety, comfort, and convenience of tourists.

CLASS AAA  |  CLASS AA   |   CLASS A   |   SPECIAL INTEREST

CLASS AAA

Following are the minimum requirements for the operation of a Class AAA Resort l in the Philippines when accredited by the Department of Tourism:

• in a suitable location free of noise, atmospheric, and • marine pollution
• free parking for guests (if applicable)
• First Class guest rooms
• public washrooms
• at least four (4) sports and recreational facilities
• conference and convention facilities
• employee facilities

CLASS AA

Following are the minimum requirements for the operation of a Class AA Resort in the Philippines when accredited by the Department of Tourism:

in a suitable location free of noise, atmospheric, and marine pollution

• free parking for guests (if applicable)
• Standard class guest rooms
• public washrooms
• at least three (3) sports and recreational facilities
• conference and convention facilities
• employee facilities

CLASS A

Following are the minimum requirements for the operation of a Class A Resort in the Philippines when accredited by the Department of Tourism:

in a suitable location free of noise, atmospheric, and marine pollution

• free parking for guests (if applicable)
• Economy class guest rooms
• public washrooms
• at least two (2) sports and recreational facilities
• employee facilities
• at least one (1) food & beverage outlet

SPECIAL INTEREST

Following are the minimum requirements for the operation of Special Interest Resort in the Philippines when accredited by the Department of Tourism:

• camp and ground sites shall be distant from any form of nuisance and shall not endanger any sources of water supply or other natural resources
• spacious guest rooms with comfortable bed/s
• separate clean toilet and bath facilities for Male and Female guests with running water (if available in the area)

GENERAL RULES ON THE OPERATION AND MANAGEMENT OF RESORTS

Maintenance and Housekeeping. Maintenance of all sections of the resort shall be of acceptable standard, and shall be on a continuing basis, taking into consideration the quality of materials used as well as its upkeep. Housekeeping shall be of such a standard ensuring well-kept, clean and pollution-free premises. A vermin control program shall be regularly maintained in all areas of the resort. Regular and hygienic garbage disposal systems shall be maintained. Sanitation measures shall be adopted in accordance with the standards prescribed under P.D. 856, the Code on Sanitation of the Philippines.

Lifeguard and Security. All resorts shall provide the services of a sufficient number of well-trained lifeguards duly accredited by either the Philippine National Red Cross, the Water Life Saving Association of the Philippines or any recognized organization training or promoting safety objectives, and adequate security whenever there are guests.

Medical Services. All resorts shall provided the services of a physical, either on-call or on full-time basis, depending on their volume of operation and accessibility to hospitals or medical centers. In addition, resorts shall employ adequate first-aiders who have completed a course in First Aid duly certified by the National Red Cross or any other organization accredited by the same. Adequate First Aid medicines and necessary life-saving equipment shall be provided within the premises.

Fire-Fighting Facilities. Fire-fighting facilities shall be provided in accordance with the Fire Code of the Philippines.

Signboards. Appropriate signboards shall be conspicuously displayed outside the Establishment showing clearly the name and classification of the resort as determined by the Department of Tourism

Beach and Lakeside Resort. There shall be placed on a beach or lakeside resort an adequate number of buoys which shall be spread within the area to be determined by the Resort Owner or keeper as safe for swimming purposes, and in compliance with existing government regulations and/or local ordinances on the placing of such buoys.

Designated Areas. the distance fronting the area of the resort with adequate number of buoys as provided in the preceding section shall be designated as the area for swimming purposes, and no boat, banca, or other crafts shall be allowed to enter the area so designated. The Resort Owner or his duly authorized representative shall be empowered under these rules to enforce the above, and shall likewise designate a portion of the beach front to be used exclusively for loading and unloading of resort guests, unless otherwise designated elsewhere by rules and regulations specific to the area

Precautionary Measures

In no case shall resort management allow swimming at the beach front beyond 10:00 pm and appropriate notice shall be posted to inform guests of such.

night swimming at the pool shall be allowed only if there are adequate lifeguards on duty and when the pool premises and sufficiently lighted.

Management shall post sufficient and visible signs in strategic areas in the resort or at the beach to warn guests of the presence of artificial or natural hazards, danger areas, or occurrences thereat.

Prohibited acts and practices

No pets or animals shall be allowed to swim/bathe along beaches. Likewise, "pukot" fishing and washing of fishing nets shall be strictly prohibited in beach resorts.

Resorts owners shall prohibit ambulant vendors from peddling their wares within the resort premises in order to provide their guests a certain degree of privacy to enable them to relax and enjoy their stay thereat.

Littering in resorts shall be strictly prohibited. resort owners shall keep their premises clean and shall adopt their own anti-littering measures.

without prejudice to existing ones, no resort shall be established or constructed within a radius of five (5) kilometers from any pollution-causing factory or plant.

INQUIRIES OR COMPLAINTS ABOUT DOT-ACCREDITED HOTELS

Please contact the REGIONAL OFFICE where the Hotel is located, or contact the OFFICE OF TOURISM STANDARDS at:

ATTY. MA. VICTORIA V. JASMIN
Director, Office of Tourism Standards
DOT Building, T.M. Kalaw St., Ermita, Manila, Philippines
Tel.: +63-2 524 9824
Fax: +63-2 521 1088
E-mail: mvjasmin@tourism.gov.ph